Terms of sale
Last updated March 14, 2025
Terms of Sale
- General Information
-
About ordering
- How to confirm your order
- Payment Method
- Confirmation and Processing of Orders
- Confirmation of your order (notification of the establishment of a mail order contract)
- Shipping methods and delivery times
- Cancellation and Returns Policy
-
What to do when a problem occurs
- Product out of stock
- Defective or Incorrect Items
- Dispute Resolution
- Product display and advertising
- Customer Service
-
Notice
- Updates to the Terms
- Price Changes
1. General Information
The website hohde.jp is one of the HOHDE websites of STR Nordic Oy and sells products to private individuals who have reached the age of majority. (Purchases by minors require parental consent.) Sales are for personal use only and purchases for resale are prohibited.
We reserve the right to change prices, shipping, and other terms and conditions. Orders placed through hohde.jp are limited to shipping within Japan.
For more information about our company, please see our disclosure based on the Specified Commercial Transactions Act .
By accepting these Terms of Sale, you also agree to the Website Terms of Use and the Special Returns and Refunds Policy . If you have already created an account on this Website, you are then subject to the Website Terms of Use . Payment is a prerequisite for confirming your order.
2. About ordering
2.1 How to confirm your order
Products sold in the online store can be ordered by adding them to your cart from the individual product page or the product list page. After adding the products you want to your cart, proceed to the checkout page (mail order application page) and enter the required information in the order form.
After you have entered all the information, please double-check the details on the final page before confirming your order. If you need to make any corrections, you can return to the confirmation page or click on the item you want to edit to make the changes. Once the payment has been processed, the order information cannot be changed.
After checking that the details of the order form are correct, confirm your order and proceed to payment.
Payment is by credit card in advance in one lump sum. Payment processing begins immediately upon ordering, but the date of invoice may vary depending on your credit card company. When you click the order button, you may be redirected to an additional authentication page according to your credit card company's requirements. Once you have completed the required authentication process, you will be redirected again to the "Order Completion Page" and your order will be registered in the system.
You can also place your order using ShopPay and ApplePay Express Checkout. These payment methods automatically fill in your buyer, payment, and shipping information using the information stored in your ShopPay account or ApplePay wallet. These methods are available directly from the checkout page. Please make sure your account or wallet information is up to date and your order details are entered correctly before authenticating your purchase.
Payment will be processed after you complete the authentication process according to the device you are using. Payment will be processed immediately when you check out and will follow the ShopPay or ApplePay checkout process.
If you realize you made a mistake after placing your order, please contact Customer Service as soon as possible. Please note, however, that once your order has been processed and is in the process of being shipped, it cannot be changed.
2.2 Payment Methods
Our online store accepts credit and debit cards through Shopify Payments. You can also use ShopPay or ApplePay as payment methods. For more information, see our Payment Methods page.
We currently do not accept any other payment methods. Express checkout (ShopPay, ApplePay) can only be used with cards approved by our company. Payment is a one-time prepayment, and your order is confirmed once the payment is complete.
2.3 Order confirmation and processing
Once your card payment has been processed, you will be redirected to the "Order Completion Page". At this point, your order is usually finalized and a contract with you (order confirmation email) is sent. Your order is registered in the system and processed for packaging and shipping.
If your browser displays the "Order Completed Page", it means that our system has successfully accepted your order and has begun processing it. If for some reason you are unable to complete your order and are not redirected to the "Order Completed Page", your order may not have been processed. In this case, please contact us.
2.4 Order confirmation (notification of acceptance of mail order contract)
An order confirmation email will be sent to the email address you entered when placing your order. We will keep a record of the order confirmation email being sent to you. The contents of the order confirmation email (notification of acceptance of the mail order contract, the contract between you and us) will be written in Japanese. By completing the ordering process, you are deemed to have entered into a contract with us and to have agreed to receive the order confirmation by email.
If you have not received your order confirmation email, please check your trash or spam folder first. If you still have not received your order confirmation email, please contact Customer Service.
The order confirmation email contains information about the products you have ordered, the contract details and all information required to be included in the acceptance notice for a distance sales contract.
You will receive one order confirmation email per order and all items ordered at the same time will be listed in the same order confirmation email and shipped using the same courier.
In rare cases, even if we accept your order, your card company may not be able to capture the payment and the transaction may be voided. If the outstanding balance has expired, we will not be able to fulfil your order, regardless of your initial consent, as the completion of the payment is a condition of the contract being concluded. In such cases, we will contact you separately.
If the card company does not approve the payment, the contract will not be valid. The contract will only be valid when the payment for the product has been completed.
3. Delivery method and delivery time
After your credit card payment has been processed, your order will be processed within the same business day. Processed orders are dispatched twice a week, on Tuesdays and Fridays, by our courier company. As a rule, we do not dispatch on Saturdays, Sundays or Finnish public holidays. In the unlikely event of a delay in dispatch due to stock shortages or other reasons, we will contact you by email.
Shipping costs from Finland to Japan are automatically added at the end of the order process and can be viewed before placing your order. Normally, shipping costs are 750 yen. (Shipping is free if your purchase exceeds 10,000 yen.)
Currently, orders placed through hohde.jp are only shipped to destinations within Japan. Delivery is via DHL and typically takes 6-14 days after your order is processed. For more information on delivery options and rates, please see our Shipping Terms and Conditions . Delivery options and rates are also displayed on the checkout page when you place your order.
All orders are personal imports. Shipping charges do not include additional fees such as customs duties and consumption tax. All orders are shipped DDU (Duty Unpaid) and customers are responsible for any customs duties, fees and consumption tax if the total exceeds 10,000 yen. Please check the Japan Customs website for the latest customs and consumption tax rates.
Once your order has been shipped from Finland, you will receive an email with shipping information and a tracking code. After your order has been shipped, delivery may be affected by factors such as the shipping company (DHL) and shipping method. If you have not received your order within the normal delivery time after it has been shipped from Finland, please contact us.
4. Cancellations and returns
The cooling off period does not apply to mail order sales. Sales are subject to a special return and refund policy . Goods that conform to the contract cannot be returned.
If you realize that you have made an error with your order, please contact us immediately via our contact form or by email at japan@hohde.fi. If your order has not yet been processed, you may be able to cancel it. If your order has already been processed and shipped, it cannot be cancelled. For more information, please see our Special Returns and Refunds Policy .
If you have received a damaged or incorrectly delivered item, please contact Customer Service with a detailed description of the issue. For more information, please also see the Faulty or Misdelivered Items section below and our Special Returns and Refunds Policy for information on returning faulty items.
5. Problematic situations
5.1 Product out of stock
We update our inventory in real time and never sell out of stock items, however on rare occasions a system error may cause an out-of-stock item to become available for purchase. If this happens, we will notify you as soon as possible.
5.2 Faulty or incorrectly delivered goods
If you have received a defective or incorrect item, please contact our Customer Service. To ensure a prompt response, please attach a photo of the item and the lot number via the contact form or email japan@hohde.fi . Please make sure to include your order number in your message, as this will help us to assist you. For more information on returning defective items, please see our Special Returns and Refunds Policy .
Pursuant to the Consumer Contract Act, you have the right to receive products that conform to the terms of the contract. In the unlikely event that the products do not conform to the terms of the contract, we will endeavor to rectify the non-conformity. If you become aware of a non-conformity, please notify Customer Service immediately. The scope of compensation for non-conformity is limited to the actual value of the contracted product. We have the authority to limit compensation to monetary compensation rather than replacement or other forms of compensation.
The products we sell are cosmetics and are generally safe to use, but the ingredients contained in certain cosmetics or products may not be suitable for certain individuals. In accordance with the Good Advertising Standards, we do not guarantee that all of our products are safe for all customers. We ask our customers to understand this and, especially those who have experienced skin problems in the past, to be sure to check all ingredients before purchasing.
We reserve the right to limit the scope of our liability to the extent permitted by law. For further information on liability, please see our website terms of use .
5.3 Dispute Resolution
In the event of any disagreement or dispute regarding payment, delivery or products, we will endeavour to resolve the situation. Please contact our Customer Service in the first instance and we will do our best to resolve the issue as best we can.
If you are unable to reach a resolution, because we are an overseas business located in Finland, you may also consult the Cross-border Consumer Center Japan (CCJ), which can provide advice and support in negotiations to resolve your dispute with us.
5.4 Product Display and Advertising
We display and advertise our products in accordance with the Act on Prevention of Unfair Premiums and Misrepresentations (Premiums and Representations Act). If you have any questions about product display or advertising, please feel free to contact us using the inquiry form or by email (japan@hohde.fi). We also accept complaints about misleading descriptions and product inquiries at the same email address.
6. Customer Service
If you have any questions about our webstore, products or your customer information, please feel free to contact our customer service. We will respond as soon as possible. You can contact us by email at japan@hohde.fi or through the contact form on our website . We usually reply within 2-3 business days, but sometimes it takes longer to respond during busy periods. Please note that due to Finnish public holidays, the response time may be longer than usual.
7. Notices
7.1 Updates to the Terms
We strive to always post the most up-to-date terms and conditions. We may update these terms and conditions in the following cases:
- Amendments to the Consumer Protection Act or other relevant laws and regulations
- Changes to business processes or activities covered by these Terms
- Need for clearer explanations in certain areas, grammar changes, etc.
We will update the Terms when these circumstances arise, and we will indicate at the top of this page when the Terms were last updated.
Changes to the Terms will apply to any new contracts concluded after the update date. Important changes to future sales contracts will be clearly indicated in a timely manner. Please review the latest sales terms before entering into any new contracts.
As a general rule, the changes only apply to new contracts, but they may also apply to existing contracts if:
・Changes due to legal changes
- If the change in the operation of the online store does not cause any disadvantage to customers
If specific changes affect already concluded but not yet executed contracts, we will inform you separately.
7.2 Price Changes
We reserve the right to change the prices of products on our website. Price changes will be effective from the time of application and cannot be applied retroactively (applied at past prices). We also reserve the right to change delivery fees (shipping costs). The latest delivery fees are always published on the website, and new orders can only be accepted at the latest prices at the time of application.
