Disclosure based on the Specified Commercial Transactions Act
Display based on the Specified Commercial Transactions Law
Last updated February 19, 2025
Company Profile
Company Name STR Nordic Oy (trade name as listed in the Finnish Companies Register)
Responsible representative Tuomas Havukainen
location Sarkiantie 409, 38200 Sastamala, Finland
phone +358 50 3737 718 (International call charges apply.)
Telephone reception hours 17:00-21:00 Japan time (excluding Saturdays, Sundays, and Finnish public holidays)
email address japan@hohde.fi
Website URL https://www.hohde.jp
Sales price Sales prices are listed on the product pages of each product. Sales prices do not include consumption tax. (If the purchase amount exceeds 16,666 yen, the customer will be required to pay consumption tax to Japanese customs.)
Fees required other than the product price The shipping fee (shipping fee) required for delivery from Finland to Japan will be displayed on the final page before confirming your order. Shipping is usually 750 yen . For details, please see our Shipping Terms and Conditions .
We do not provide gift wrapping services.
・Please note that any additional fees that may be incurred within Japan will be the responsibility of the customer. All ordered items will be shipped duty unpaid (DDU), so if the taxable value exceeds 10,000 yen, the customer will be responsible for any duties, customs clearance fees, and consumption tax. For the latest information on duties and consumption tax, please refer to the information from Japan Customs.
Sales volume There is no particular limit on the number of items sold, Prices may be set individually depending on stock availability. Sales are limited to personal use/personal import only. *Please note that we cannot accept orders for commercial or resale purposes. If any relevant orders or purchase history are confirmed, we may restrict future orders.
Delivery time Orders are processed within the same business day. Delivery times are 6-14 days after your credit card transaction has been approved. As a rule, we do not ship on Saturdays, Sundays, or Finnish public holidays. If there is a delivery delay due to bad weather, courier availability, out-of-stock items, or other reasons, we will notify you by email.
Shipping method After we make the arrangements, the item will be delivered by the delivery company (DHL).
Payment method and payment period Payment can be made by credit card or express checkout . Payment is confirmed when you place your order, and credit card payments are processed immediately. The billing date will vary depending on your credit card company and payment processing company.
Cancellations, returns and exchanges
Before your order is shipped: You can cancel your order by contacting our customer service email address.
Once the product has been shipped: We do not accept returns unless the product is faulty.
Returning Defective Products: If you discover that your product is defective after receiving it, please contact us immediately. We will refund you after we have confirmed the defect and will cover the return shipping costs for defective products. Please see our " Special Returns and Refunds Policy " for more information.
