Moderation Policy

Last updated September 11, 2025

1. Purpose of the Moderation Policy This moderation policy describes how we monitor, review, and moderate user-submitted content on our online store to ensure compliance with applicable laws and regulations and our own standards.
We strive to create a trusting and respectful environment for all our users.

2. Scope This Policy applies to:
All user-generated content, including reviews, comments, and media uploaded to our Services. All users of our Services, whether registered or not. All moderation activities performed by human moderators, automated systems, or both.
Please note : The providers we use to collect and post reviews, as well as the social media platforms we use, also have their own moderation policies. Decisions made by these platforms and hosting services are not subject to our moderation policy. Please refer to their separate terms of use and policies for more information.

3. Content Standards Users must adhere to the following rules. Content must meet the following requirements:
- Be accurate and truthful - Reflect real experiences and opinions - Comply with all applicable local, national and international laws Content must not contain:
- Content that is unlawful, fraudulent, defamatory, obscene, hateful, discriminatory, threatening, harassing, or misleading - Content that infringes intellectual property rights or privacy rights - Content that promotes violence, terrorism, or illegal activities - Contains malware, spam, or unauthorized advertising - Content that misrepresents affiliation or pretends to be someone else - Posted by someone with an interest (e.g., a family member or employee of the company being reviewed) Special rules for reviewers - Reviews must be based on personal experience.
Reviews must not be unduly influenced by personal relationships, gifts, or compensation.
- You must not review any entity with which you have a financial or close personal relationship.

4. Moderation Process
4.1 Detection and Review We moderate content by:
- Human moderation: manual review by our team - User reporting: users can contact us about content they believe violates this policy.

4.2 Notice and Response Procedure If you believe that any content is unlawful or violates this Policy, please contact us.
Your notification should include the following:
A description of the content in question A detailed description of what you believe to be illegal or in violation of our rules We will:
・Promptly notify the user that the notification has been received ・Promptly review the reported content

4.3 What we can do If content violates this Policy or applicable law, we will take the following actions:
- Removal of the content in question - Issuance of a warning - Temporarily or permanently suspending the user's account - Reporting serious violations to the competent authorities

4.4 Review Pre-Moderation User-submitted reviews may be pre-moderated before they are published, which means that they are reviewed to ensure they comply with our moderation standards before being published.
Pre-moderation is intended to prevent the posting of clearly inappropriate content, such as:
・Personal information (e.g., phone number, email address)
Offensive or inappropriate language Unrelated or off-topic posts Reviews may not be approved for publication without notice to users, especially if the content clearly violates our standards or legal obligations.
We may also need to edit or remove content for other reasons (e.g., reviewers accidentally submitting personal information) without notifying reviewers individually.
This commitment ensures that the platform maintains a reliable and legally sound environment.

5. Cooperation with Authorities Where applicable, we will:
- Cooperate with law enforcement and competent authorities in cases of suspected illegal content or criminal activity.
- If we receive a valid order from an authority, we will promptly remove or disable access to illegal content.

6. Scope of application on websites and social media This moderation policy applies when user-generated content is moderated on our related digital services (including social media profiles).

7. Contact Us If you have any questions regarding this moderation policy or content reports, please contact us at:
[japan@hohde.fi]
[STR Nordic Oy, Sarkiantie 409, 38200 Sastamala]