Terms of Sale
Last updated March 14, 2025
Terms of Sale
- General information
-
About orders
- How to confirm your order
- Payment Methods
- Order confirmation and processing
- Order confirmation (notification of mail order contract establishment)
- Shipping methods and delivery times
- Cancellation and Returns Policy
-
What to do when a problem occurs
- Product out of stock
- Defective or incorrect products
- Dispute Resolution
- Product display and advertising
- Customer Service
-
Notification matters
- Updates to the Terms
- Price Changes
1. General information
The website hohde.jp is one of the HOHDE websites of STR Nordic Oy and sells products to individuals who have reached the age of majority (purchasing by minors requires parental consent). Sales are for personal use only and purchases for resale are prohibited.
We reserve the right to change prices, shipping, and other terms and conditions. Orders placed through hohde.jp are limited to shipping within Japan.
For more information about our company, please see our information based on the Specified Commercial Transactions Act .
By accepting these Terms of Sale, you also agree to the Website Terms of Use and our Special Returns and Refunds Policy . If you have already created an account on this Website, you are then bound by the Website Terms of Use . Payment is a condition for placing an order.
2. About ordering
2.1 How to confirm your order
Products sold in the online store can be ordered by adding them to your cart from the individual product page or the product list page. After adding the products you want to your cart, proceed to the checkout page (mail order application page) and enter the required information in the order form.
After entering all the information, please check the details carefully on the final page before confirming your order. If you need to make any corrections, you can return to the confirmation page or click on the item you want to edit to make the changes. Once payment has been processed, you cannot change your order information.
After confirming that the details on the order form are correct, confirm your order and proceed to payment.
Payment is by credit card, with a one-time advance payment. Payment processing begins immediately upon placing your order, but the billing date will vary depending on your credit card company. When you click the order button, you may be redirected to an additional authentication page in accordance with your credit card company's requirements. Once you have completed the required authentication process, you will be redirected back to the "Order Completion Page" and your order will be registered in the system.
You can also place your order using ShopPay and ApplePay Express Checkout. These payment methods automatically fill in your buyer, payment, and shipping information using the information stored in your ShopPay account or ApplePay wallet. These methods are available directly from the checkout page. Please ensure your account or wallet information is up to date and your order details are entered correctly before authenticating your purchase.
Payment will be processed immediately upon completing the authentication process based on your device. Payment will be processed according to the ShopPay or ApplePay checkout process.
If you realize you made a mistake after placing your order, please contact customer service as soon as possible. Please note, however, that once your order has been processed and is in the shipping process, changes cannot be made.
2.2 Payment Methods
Our online store accepts credit or debit card payments through Shopify Payments. You can also pay using ShopPay or ApplePay. For more information, see our Payment Methods page.
We currently do not accept any other payment methods. Express checkout (ShopPay, ApplePay) can only be used with cards approved by our company. Payment is a one-time prepayment, and your order is confirmed once the payment is complete.
2.3 Order confirmation and processing
Once your card payment is complete, you will be redirected to the "Order Completion Page." At this point, your order is usually finalized and a contract with you (order confirmation email) is sent. Your order is registered in our system and processed for packaging and shipping.
If your browser displays the "Order Completed Page", it means that our system has successfully accepted your order and has begun processing it. If for some reason you are unable to complete your order and are not redirected to the "Order Completed Page", it is possible that your order was not processed. In this case, please contact us.
2.4 Order confirmation (notification of acceptance of mail order contract)
An order confirmation email will be sent to the email address you entered when placing your order. We will keep a record of the order confirmation email being sent to you. The order confirmation email (notification of acceptance of the mail order contract, the contract between you and us) will be written in Japanese. By completing the ordering process, you are deemed to have entered into a contract with us and to have agreed to receive order confirmation by email.
If you haven't received your order confirmation email, please check your trash or spam folder first. If you still haven't received your order confirmation email, please contact Customer Service.
The order confirmation email will contain information about the products you have ordered, the terms of the contract, and all information required to be included in the acceptance notice for a mail order contract.
You will receive one order confirmation email per order, and all items ordered at the same time will be listed in the same order confirmation email and shipped using the same courier.
In rare cases, even if we accept your order, your card company may not be able to capture the payment, resulting in the transaction being void. If your outstanding balance expires, we will be unable to fulfil your order, regardless of your initial consent, as the completion of payment is a condition of the contract being concluded. In such cases, we will contact you separately.
If the card company does not approve the payment, the contract will not be valid. The contract will only be valid once payment for the product has been completed.
3. Delivery method and delivery time
Once your credit card payment has been processed, your order will be processed within the same business day. Processed orders are shipped twice a week, on Tuesdays and Fridays, by our courier company. As a rule, we do not ship on Saturdays, Sundays, or Finnish public holidays. In the unlikely event that there is a delay in shipping due to stock shortages or other reasons, we will contact you by email.
Shipping costs from Finland to Japan are automatically added at the end of the order process and can be viewed before placing your order. Shipping costs are usually 750 yen. (Shipping is free for purchases over 10,000 yen.)
Currently, orders placed through hohde.jp are only shipped within Japan. Delivery is via DHL and typically takes 6-14 days after your order is placed. For more information on delivery options and rates, please see our Shipping Terms and Conditions . Delivery options and rates are also displayed on the checkout page when you place your order.
All orders are personal imports. Shipping costs do not include additional fees such as customs duties and consumption tax. All orders are shipped duty-free (DDU), and customers are responsible for paying any customs duties, fees, and consumption tax if the total exceeds 16,666 yen. For the latest customs and consumption tax amounts, please visit the Japan Customs website.
Once your order has been shipped from Finland, you will receive an email with shipping information and a tracking code. After your order has been shipped, delivery may be affected by factors such as the shipping company (DHL) and shipping method. If you have not received your order within the normal delivery time after it has been shipped from Finland, please contact us.
4. Cancellations and Returns
The cooling-off period does not apply to mail order sales. Sales are subject to a special returns and refunds policy . We do not accept returns of products that conform to the contract.
If you notice an error in your order, please contact us immediately via our contact form or email us at japan@hohde.fi. If your order has not yet been processed, you may be able to cancel it. If your order has already been processed and shipped, it cannot be cancelled. Please see our Special Returns and Refunds Policy for more information.
If you receive a damaged or incorrectly delivered item, please contact Customer Service with a detailed description of the issue. For more information, please also see the Faulty or Incorrectly Delivered Items section below and our Special Returns and Refunds Policy for information on returning defective items.
5. Problematic situations
5.1 Out of stock of products
We update our inventory in real time and never sell out of stock items. However, on rare occasions, due to a system error, an out-of-stock item may become available for purchase. In such cases, we will notify you as soon as possible.
5.2 Faulty or incorrectly delivered products
If you have received a defective or incorrect product, please contact our customer service. To ensure a prompt response, please attach a photo of the product and its lot number via our contact form or email japan@hohde.fi . Please be sure to include your order number in your message. This will expedite the process. For more information on returning defective products, please see our Special Returns and Refunds Policy .
Under the Consumer Contract Act, you have the right to receive products that conform to the terms of the contract. If a product does not conform to the terms of the contract, we will endeavor to rectify the non-conformity. If you become aware of a non-conformity, please notify Customer Service immediately. The scope of compensation for non-conformity is limited to the actual value of the product. We reserve the right to limit compensation to monetary compensation rather than replacement or other compensation methods.
The products we sell are cosmetics and are generally safe to use, but the ingredients contained in certain cosmetics or products may not be suitable for certain individuals. In accordance with fair advertising standards, we cannot guarantee that all of our products are safe for all customers. We ask that our customers understand this, and that anyone who has previously experienced skin problems should be sure to check all ingredients before purchasing.
We reserve the right to limit our liability to the extent permitted by law. For further liability information, please see our website terms of use .
5.3 Dispute Resolution
If any disagreements or disputes arise regarding payment, delivery or products, we will endeavour to resolve the situation. Please contact our customer service department first and we will do our best to resolve the issue.
If you are unable to reach a resolution, since we are an overseas business based in Finland, you may also consult the Cross-border Consumer Center Japan (CCJ), which can provide advice and support in negotiations aimed at resolving disputes with us.
5.4 Product Display and Advertising
We display and advertise our products in accordance with the Act against Unfair Premiums and Misleading Representations (Premiums and Misleading Representations Act). If you have any questions about product display or advertising, please feel free to contact us using the inquiry form or by email (japan@hohde.fi). We also accept complaints about misleading representations and product-related inquiries at the same email address.
6. Customer Service
If you have any questions about our web store, products, or your customer information, please feel free to contact our customer service. We will respond as quickly as possible. You can send inquiries by email to japan@hohde.fi or through the contact form on our website . We usually respond within 2-3 business days, but during busy periods, it may take longer than usual. Please note that response times may be longer due to Finnish public holidays.
7. Notification matters
7.1 Updates to the Terms
We strive to always post the most up-to-date terms and conditions. We may update these terms and conditions in the following cases:
- Amendments to the Consumer Protection Act or other related laws and regulations
- Changes to business processes and activities covered by these Terms and Conditions
- Need for clearer explanations in certain sections, grammar changes, etc.
We will update the Terms when these circumstances arise, and we will indicate at the top of this page when the Terms were last updated.
Changes to the Terms will apply to new contracts entered into after the update date. Important changes to future sales contracts will be clearly indicated in due course. Please review the latest sales terms before entering into any new contracts.
As a general rule, changes only apply to new contracts, but may also apply to existing contracts if:
・Changes due to legal amendments
- Changes to the online store's operations that do not cause disadvantage to customers
If specific changes affect contracts already concluded but not yet executed, we will notify you separately.
7.2 Price Changes
We reserve the right to change the prices of products on our website. Price changes will be effective from the time of application and will not be applied retroactively (applied at past prices). We also reserve the right to change delivery fees (shipping charges). The latest delivery fees are always posted on the website, and new orders will only be accepted at the latest rates at the time of application.
